Legal
Refund & Cancellation Policy
OLIX Learning Private Limited
Last Updated: January 2026
Quick Summary
- • Full refund within 7 days of enrollment before attending the first class
- • 50% refund within 14 days with a maximum of 2 classes attended
- • No refund after 14 days or after attending 3 or more classes
1. Course Refunds
| Cancellation Time | Refund Amount | Processing Time |
|---|---|---|
| Within 7 days of enrollment and before first class | 100% refund | 5–7 business days |
| Within 8–14 days and maximum 2 classes attended | 50% refund | 7–10 business days |
| After 14 days or after attending 3 or more classes | No refund | Not applicable |
School Partnership Programs
For school or institutional partnership programs, refund terms are governed by the applicable agreement.
- Cancellation before commencement: Full refund minus a 10% administrative fee
- Cancellation after commencement: Pro-rated refund for unused sessions only
2. Demo & Trial Sessions
Free Demo Sessions
Free demo sessions may be rescheduled or cancelled without any charge.
Paid Trial Sessions
- Full refund if cancelled at least 24 hours before the scheduled session
- No refund for no-shows or cancellations made less than 24 hours before the session
3. Special Circumstances
OLIX Learning may consider refunds outside the standard policy under special circumstances, including:
- Medical emergencies with valid documentation
- Permanent relocation to areas where services are unavailable
- Verified service quality issues attributable to OLIX
- Cancellation of programs by OLIX Learning
All such cases are reviewed individually and resolved at the discretion of OLIX Learning Private Limited.
4. Refund Request Process
Step 1: Submit Request
Send a refund request to info@olix.in along with your enrollment or order details.
Step 2: Review
Requests are reviewed within 2–3 business days.
Step 3: Crediting
Approved refunds are credited to the original payment method within 5–10 business days.
5. Contact Information
OLIX Learning Private Limited
Mumbai, Maharashtra, India
Email: info@olix.in
Phone: +91 84335 70083
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Response Time: 24–48 business hours